Cancellation and Refund Policy
- Any Order cancellations shall be made before 48 hours of the actual time of delivery to claim refund of the amount paid. No refund will be entertained once 48 hour delivery window starts.
- All the courier orders cancellation will not be accepted once the product is dispatched and customized or personalized products once ordered cannot be cancelled.
- Cancellations will be only accepted on email with Subject: “ Cancellation Request “ and sent to firstname.lastname@example.org with Order ID, Cancellation Reason and Account details to refund.
- In case of quality complaint of the delivered product, Cake N Bunch team will inquire about the same and if it is found to be true then full refund will be initiated or will deliver new product without any charge.
- A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
- 5% charge will be applicable in case of order cancellation.
- In all matters concerning Cancellation and refund Cake N Bunch shall have the deciding hand.